Customer Stories

The Steele Agency is a small, local organization wherein is concentrated a brilliant assemblage of highly competent insurance professionals. I represent insurance needs from a world class museum with unusual coverage requirements which this firm accommodated without batting an eye, as though we were dealing with Lloyd's of London. To find this caliber of insurance institution with apparently limitless global knowledge in the small town of Bloomfield is a surprising, unexpected and rare stroke of fortune.

Love 'em! Always on top of my house, cars, truck and motorcycle, and they work out best values! 👌

I needed an insurance policy on a new tractor. Walked in without an appointment and was back out the door with a binder in hand in less than 15 minutes. That's exceptional service in my book. Thanks Nicholas for such a smooth experience.

The team at Steele is phenomenal. We've been with them for years; they are effective at keeping costs on each of our policies down; re-shopping them when necessary, and they were invaluable to us as they guided us through a claim process. Highly recommend them.

They helped me when I needed help, with compassion and kindness. They and their families are very community oriented. When they prepare quotes for you they research to find you the best coverages for you and your situation. They make sure you understand exactly what you are covered for. They are very professional, yet still make you feel comfortable. Their service is impeccable from start to finish. They make sure they are up to date with any changes with continuing their educations. I would recommend them to anyone.

Been a customer with Matt Steele for more than 10 years now (I have used 4 other insurance companies before that). I am extremely happy with Steele Insurance as they are courteous, helpful and strive to get me the best value for my situation. Definitely a diamond in the rough!!

Our family has used the Steele Agency for many, many years. We have always had a great experience! We trust their advice and appreciate their courtesy and professionalism!

I have used Stan Steele agency for all of my insurance needs for at least 20 years never had any problems seems like they are always open and I always get nice friendly response.

We have all of our Business and Personal Insurance with Stan Steele Insurance. Matt Steele has helped us so much over the years. He has always shopped for the best insurance premiums for us and we have always been very satisfied with the service he and his Staff provide. We prefer to work directly with Matt Steele and he is always available to us when we call. We have also referred our friends and family to Stan Steele Agency who are equally satisfied with the Service they receive.

Very Friendly, Always Ready To assist, Always looking for better deals

Stan Steele is dependable, polite, and professional. I would definitely recommend this service to anyone who is currently looking.

Quick service and attention to Details. Plus yearly review of Ins. needs and prices

Love this place, the are very quick to help you, your family and your needs

The entire staff is professional, and super responsive. Every time you call you get a live person, a friendly voice with genuine concern. We've not only given the Steele Agency all of our insurance business for property and vehicles, we've sat down and discussed financial planning. You are treated like a valued customer.

Best place around to get great advice and affordable insurance from a fair company that truly wants to help customers get only what they need and to have the correct protection with the right insurance. They are independent agents for a number of companies and can shop the insurance for you right from their office. Highly recommended.

Always received great customer service from all of the employees at Stan Steele Insurance Agency. Would highly recommend them.

I have been with this agency since I started driving and I have had very good service with them. They are quick at taking care of all my automotive needs, very professional and handle any and all issues that I have had in the recent and past months

This is a great agency to work with. Great rates and even better service.

You guys have always stood behind me. You are like a Mechanic – I only have one. Stan gave me my first policy over 30 years ago.

Love Stan Steele Agency...their personal attention to the needs of our family goes above and beyond expectations. Great people, and an asset to the community :) Very fortunate to have this company to work with.

The office is always ready to help and the response time is better then expected.

We've been using this agency for some years now. Very happy with their quick response to any questions we may have. Matt Steele is our agent. I highly recommend him and the company.

Efficient, highly professional, the most knowledgeable in the field of insurance products. Reliable, prompt and completely honest. They work with the customer to focus on the perfect coverage at excellent prices due to the availability of a wide selection of products from multiple established insurers. I would not deal with any other agency than Stan Steele Insurance. This is the go-to agency for a huge variety of specialty and routine insurance coverage. Having purchased insurance for many needs, it is safe to say this agency is superior to any other I have dealt with in over 40 years.

Anna is a great representative for Stan Steele Agency. She went above and beyond to find the best coverage possible!

Highly responsive and helpful independent agents. They are always searching for better deals and take genuine interest in their customers. The Steele Agency is extremely community minded, as well. I've been a customer for more than 20 years. They've never disappointed me.

I have been a customer of Stan Steele Agency for about 8 years. The staff has always been helpful, responsive and they're constantly helping me find the best rates for my needs.

I recently moved to New York and transferred my policies to the closest State Farm agent. They didn't apply my discounts correctly and I almost lost out on my 6 year safe driving discount. I finally got things straightened out and switched to a different State Farm agent since I wasn't too impressed with the first one.

In the meantime I had met Matt Steele and found out he was an independent insurance agent. I asked if it would be worthwhile to get some quotes for renters and auto insurance even though I doubted I would be able to beat my current premium with the discounts I had earned. He offered to run the numbers. Not only did he find me Allstate policies that will end up saving me over $250 a year, they were much more robust policies with liability limits several times what I had been getting with State Farm (the savings would be even more if I just wanted the equivalent policies). He explained that as I was just starting my career, I wanted to make sure I was covered with the proper limits.

Matt was great. He answered questions via phone and email, during business hours and after. He gave me multiple different quotes when I asked about different options. I also liked that he had multiple insurance agencies that he could check to find the best policy for me. I definitely would recommend contacting him and at least having him review your coverage to see if he can save you money with a better policy.

The Steele agency has taken care of my insurance needs for the last 10 years and has always done a fantastic job

I've been dealing with Joel, Nicole, Dena and staff for many moons and they have always provided me with superb service. They routinely advise me of ways to save money and have immediately helped me out during urgent travel needs. Honestly if I were offered cheaper service elsewhere I wouldn't switch and would gladly continue with them.

Stan Steele Insurance has always been there for us. I operate a business and they cover that as well as our autos and home/farm. We jumped ship once a while back, believing we were getting a better deal with another company but when the switch was complete it turned out the savings was minimal and the coverage was inferior. We asked to come back and Matt met with us to make sure we were getting the coverage we wanted at a fair cost. We were glad to be back. In short, we truly feel that Steele's are looking out for us, providing solid coverage comcompetitively.

Great people to deal with. We have been customers for many years, for good reason.. We have always had great service & everyone is wonderful. We highly recommend them for any insurance or medicare needs/questions.

We have been clients of Stan Steele Agency for 15 years. In that time we have found them to be very responsive to our insurance needs. Not only will we recommend them in the future, we have done so and in fact, just did this past week. Their premiums are competitive and their agents are professional as well as friendly! ; )

I have had a few situations where I've needed their help and they have been very responsive and helpful. One time, it was just a question and they redirected me to someone that could help out. Free masks too.

Very attentive to your needs!

The people at Stan Steele treat you as if you are their personal friends and family. They take care of their customers in a way that is hard to find in today's world of impersonal service. They are timely, considerate, thorough, and genuinely nice. One feels that they care about each person they help. Refreshing and greatly appreciated.

Great people, quick responses, and super helpful! Highly recommended!

I moved to NY 3 years ago and got a business policy with the Stan Steele Agency. They are quick to help whenever I need them. I was so happy with the service I have since switched all my business insurance to them. Highly recommend them to anyone with insurance needs.

I love the Stan Steele Agency! Always nice, professional and courteous! Matt is my broker and he is the man! I know I can always count on him with any questions or concerns I may have. I would highly reccomend to anyone looking for a great insurance broker.

I would like to thank Alyssa for the time and effort she put into finding me the right insurance. thanks to her I gained much higher coverage on my owner and was able to add renters insurance to my apartment all for just under the price I was paying for auto insurance alone that was far less coverage then she found for me with a Name brand company. I would highly recommend them for their service and commitment.

Highly recommend these guys!! Helped us a ton and saved us a bunch :)

Excellent customer service and attention to details. This is an independent agency, so Mathieu was able to help me shop around to find an insurance provider that best fit my list of requirements and needs. Very pleased with their service. They utilize Docusign to take care of document signatures which saved me a second trip back into their office to complete my policies. Friendly receptionists and casual office environment. They truly make you feel like family!

good response, A+ customer service, and saved me $2,000 on my first policy with them. Joel was great to work with!

I get my home owners and car insurance through Steele because they provide great customer service and great rates with reputable carriers. They take the time to go through your policy with you to ensure you are covered the way you think you are covered - No Surprises. You can't get that online.

Mathieu was able to find us a fantastic policy that was both in our budget and provides us with excellent coverage. A pleasure to work with!

Matt helped me out on health insurance & car insurance & home insurance . He took time to explain everything to me . Saved me lots of money . Try Steele Insurance , you'll be glad you did .

Great service, made the process easy.

I have known Mathieu for many many years. I have not hesitated to have him handle all of my personal and business insurance needs. It's quick and easy and I have many policies with them.

Very easy to work with. They are understanding and work to get us an affordable homeowners policy.

Dina at Stan Steele Agency has been wonderful. She has been better at keeping track of our needs than we have. Highly recommended.

Matt is a friendly, professional, knowledgeable agent who made the process of insurance selection easy. Everyone here is extremely helpful. Would recommend Stan Steele Insurance to everyone!

Friendly, efficient, saved me money on my auto and renters insurance.

Been using SSI over 10 years now. Love the people and service. They always have my best interest

Stan Steele Insurance has been awesome with helping me with both personal and business insurance in the past several years. I would definitely recommend to all others.

I have had my insurance with the Stan Steele agency for many years. In times of need, they have gone above and beyond what you would expect for an insurance agency. They always put their customers first.

I been Dealing with Matt for about five years now & Iam very impressed with his knowledge, patience, & competitiveness to give you the biggest bang for your buck. Integrity & honesty is something that's tough to find today, mat has those qualities. His staff is always pleasant to deal with & answers the phone promptly & never, have they asked me to hold, while they take another call. Do yourself a favor & let mat make your life easier while saving you money. I give matt ten stars. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐👍

THEY GO OVER AND BEYOND TO MEET YOUR NEEDS!! HIGHLY RECOMMEND!!

One of the best Insurance agencies in the industry. High level of detail and follow through. They go above and beyond to find the lowest possible premiums for insurance.

Very proactive by Dina, I highly recommend her and the Agency

Outstanding. Nice man

Always very friendly and helpful with all of my needs. They go above and beyond to find the right insurance, even when the circumstances are difficult. I highly recommend the Stan Steele Insurance Agency!

My parents had used Stan Steele Insurance for many years, and after my other company's price went up and service went down, I switched over to them. They got me a good price on insurance, and when I had a minor accident a year or so later, they were very helpful in getting me through to the right people at Travelers and my car was fixed with little hassle. Highly recommend

Rating reflects my quotation process and on-boarding as a new customer. Can't be happier!

A pleasure to deal with. Very quick response time to any requests needed.

Awesome to work with for insurance

Excellent company! Great staff that helps you through anything, very friendly and honest service!

Agency that operates with empathy, compassion and professionalism. Putting your best interest first.

Great people to do business with. They made it as easy as possible for us, found the best deals for homeowners and car insurance, packaged them for a discount, and we were really pleased with the rates.

The Steele agency has always been very helpful and courteous .I would recommend them to anyone

I moved to New York without a car and quickly set out to find one. Someone told me to try Zac Steele. I didn't get the impression he enjoyed helping me out, but I got a great car that has been working great for two years. Then he sent me over to his brother, Matt, for insurance. Matt has been great, and we went to him for renter's insurance, too. He worked with us when my husband was out of work so we could get our payments in on time. Overall, the Steele family are great people and I am grateful to have them.

24 hour turn around time on an insurance binder for a real estate transaction. Very helpful and appreciated.

Phenomenal staff who cares about their clients. Best choice my family and I ever made. They handle all of our needs, from our camper, to our house, to our golf cart. A++++ experience!!

Stan Steele Insurance has been very helpful for my auto, home and business when it comes to picking the right insurance coverage. I am happy to recommend them!

I feel like I am very well taken care of at the Steele agency. They manage several policies for me and always have answers to my questions.

I switched over to Stan Steele insurance 3 years ago, they saved me a ton of money and are very easy to deal with. Matt is always looking for a better deal on my insurance, I refer anyone to them, if they are looking for an insurance switch.

I wouldn't go anywhere else for my insurance needs

The Steele family has always given us the highest level of service and have saved us a lot of money. Highly recommended.

They are very accessible and got me a quote lower than I was already paying. Fortunately I haven't had to call on them for anything!

I've worked Joel and his team for almost twenty years. They are very helpful friendly, and most of efficient when handling my claims, questions regarding coverages, and providing documentation.

Took excellant care of us from the moment we called to make an appointment.

We shopped around and found Stan Steele Insurance gave us the best coverage with the lowest prices for both car and home insurance.

Very friendly staff work to get you the best price for the coverage you are looking for highly recommend

They are very thorough, dedicated to serving my requirements, and getting me the best price possible..

Support from Stan Steele Insurance has made it possible for us to move forward with restoration of the historic 1816 Quaker Meetinghouse in Farmington, NY. Working with local businesses is the way to go! -- Lyle Jenks, chair of Trustees, 1816 Meetinghouse Museum

Any time I have a question they're always helpful. I have my Homeowners with them and soon I'm bundling my auto insurance too.

Been a customer for many years. Always prompt, professional, personalized service!

Have been woth this company for over 20+ years . Always working for my family's benefit and to improve our coverage